Terms and Conditions arai33 –
The Complete Guide for Malaysian Players

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and arai33 ("Platform", "We", "Company"). This document governs all aspects of your use of the arai33 platform, including the website, mobile app, and all services provided by us.

By accessing, registering, or using any part of the arai33 platform, you confirm that you have read, understood, and agreed to comply with all terms stated herein. This acceptance takes effect immediately from the date of your account registration.

These Terms should be read together with our Privacy Policy, which also forms part of the overall agreement between you and arai33. In the event of any conflict between these documents, these Terms and Conditions shall prevail unless expressly stated otherwise.

2 Account Eligibility

To be eligible to use arai33's services, you must meet all of the following requirements at all times:

• Be at least 18 years of age, or the legal minimum age required in your jurisdiction of residence, whichever is higher.
• Not located in any jurisdiction where use of this service is unlawful or restricted by local law.
• Act in your own personal capacity and not on behalf of any third party.
• Have full legal capacity to enter into this binding agreement.
• Not prohibited by any court order, regulatory body, or other authority from participating in online gambling activities.

Arai33 reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation within the specified timeframe may result in a temporary account suspension until verification is completed.

3 Registration & Account

When registering an account at arai33, you are required to provide accurate, truthful, and complete information, including your full name, date of birth, email address, and mobile number. Providing false or misleading information is a serious breach of these terms.

Each individual is only permitted to hold one active account. Should we detect that a player has registered or is using more than one account — whether under their own name, a family member's name, the same IP address, or the same payment method — all related accounts may be suspended and all balances, bonuses, and wins held in those accounts will be forfeited.

• Your full name exactly as it appears on your official identification document.
• An active, accessible email address to receive important notifications.
• A valid Malaysian mobile number for two-factor authentication.
• Your exact date of birth to confirm you meet the minimum age requirement.

Arai33 is not responsible for any losses arising from inaccurate information provided during registration. It is your responsibility to ensure that all account information is kept up to date at all times.

4 Deposit & Withdrawal

Arai33 supports a wide range of Malaysian local payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. All transactions are processed in Malaysian Ringgit (MYR) with no foreign currency conversion fees.

For deposits, the minimum permitted amount is MYR 30 per transaction. All deposits are typically processed and credited to your account within seconds to 5 minutes, depending on the payment method selected.

For withdrawals, the following conditions must be met before a request can be processed:

• KYC identity verification must be fully completed and approved by the arai33 team.
• All wagering requirements associated with any active bonuses must have been fulfilled.
• Withdrawals must be made using the same payment method used for the deposit, subject to the availability of that method.
• The minimum withdrawal amount is MYR 50 per transaction.

Approved withdrawal requests are typically processed within 1 to 3 business days. However, in cases requiring additional review, the process may take slightly longer. The arai33 support team will notify you if there are any delays.

5 Bonus & Promotions

Arai33 offers a wide range of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, weekly cashback, and exclusive VIP program offers. All bonuses are subject to the specific terms and conditions stated in each promotional offer.

The general terms applicable to all arai33 bonuses are as follows:

• Each player is eligible to claim each type of bonus once only, unless otherwise stated.
• The welcome bonus is available to new members only, who make their first deposit within 7 days of registration.
• Wagering requirements must be fulfilled within the validity period specified for each bonus. Expired bonuses will be automatically forfeited.
• Arai33 reserves the right to void any bonus if there are indications of abuse or attempts to manipulate the promotions system.
• Bonuses cannot be transferred to other players or converted to cash before wagering requirements are met.

Players suspected of using low-risk betting strategies solely to fulfil bonus wagering requirements — such as betting on both sides in the same game — may be subject to action including bonus cancellation and account closure.

6 Game Rules

All games offered through the arai33 platform are operated in accordance with their respective rules, which are available within each game's interface. Players are responsible for understanding the rules of each game before playing.

Arai33 uses a Random Number Generator (RNG) system independently verified to ensure fairness across all RNG-based games. For Live Casino games, outcomes are determined by real human dealers streamed live from our studio.

• Game results are final and cannot be disputed unless there is clear documented evidence of a technical failure.
• In the event of a technical disruption during gameplay, arai33 will endeavour to restore the game session to its last valid state. If restoration is not possible, the affected bets will be returned to the player's account.
• Players are not permitted to use any automation software, bots, or other technical assistance tools while playing.

7 Prohibited Conduct

The arai33 platform is intended for personal entertainment purposes only. The following activities are strictly prohibited and may result in immediate account closure without a refund of any balance:

• Fraud, document forgery, or providing false information to arai33 in any form.
• Using another party's account or allowing others to use your account.
• Any form of collusion between players in multiplayer games.
• Exploiting any bugs, system vulnerabilities, or technical errors that provide an unfair advantage.
• Use of automation software, scripts, or artificial intelligence to play or place bets.
• Any money laundering activity or suspicious financial transactions.
• Distributing harmful, inflammatory, or unlawful content through the arai33 platform.

Arai33 cooperates fully with the relevant authorities in the event of any referral or investigation relating to financial crime activity involving our platform.

8 Account Security

You are solely responsible for maintaining the confidentiality of your arai33 account username and password. arai33 recommends using a strong, unique password and enabling two-factor authentication (2FA) for an additional layer of protection.

Arai33 will not be liable for any losses resulting from unauthorized access to your account caused by your own negligence in safeguarding your login credentials. If you suspect your account has been accessed without authorization, please contact our support team immediately.

• Never share your account login credentials with anyone, including family members.
• Avoid accessing your arai33 account over unsecured public Wi-Fi networks.
• Log out of your account whenever you finish using a shared device.
• Update your password regularly and avoid reusing the same password across multiple online accounts.

9 Data Protection

Arai33 takes personal data protection very seriously. All information you provide during registration and platform use is stored using 256-bit SSL encryption and data storage systems that comply with international security standards.

Your personal information will only be used for the following purposes:

• Management and verification of player accounts.
• Processing of financial transactions and KYC verification.
• Sending account-related communications, promotions, and service updates.
• Compliance with applicable regulatory and legal requirements.
• Improvement of platform services and user experience.

For more information on how arai33 collects, stores, and processes your personal data, please refer to Privacy Policy our complete.

10 Account Closure

Players may request account closure at any time by contacting the arai33 support team. Closure requests will be processed within 5 business days. Any remaining balance (after deducting bonuses that have not met wagering requirements) will be returned to the player via the original payment method.

Arai33 also reserves the right to close or suspend any account without prior notice if:

• A player is found to have violated any section of these Terms and Conditions.
• Suspicious or potentially fraudulent activity has been detected on the account.
• A player fails to complete the KYC verification process within the specified timeframe.
• There is a requirement to comply with instructions from an authority or regulatory body.

11 Limitation of Liability

Arai33 provides its gaming platform on an "as is" and "as available" basis. While we strive to keep the platform running smoothly at all times, we cannot guarantee that the service will be free from interruptions, delays, or technical errors.

To the extent permitted by law, arai33 is not liable for:

• Any financial losses incurred by a player as a result of game outcomes or betting activity.
• Indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Disruptions or failures to systems beyond arai33's reasonable control, including internet outages and player device issues.
• Actions or omissions by third parties, including payment service providers and game providers.

12 Dispute Resolution

Should any dispute arise regarding an account, transaction, or game outcome, players are encouraged to contact the arai33 customer support team first via the platform's live chat. Our team will endeavour to resolve every complaint within 72 hours.

If a resolution cannot be reached through customer support, players may submit a formal written complaint to arai33 management. All formal complaints will be acknowledged within 2 business days and resolved within 14 business days of receipt.

These Terms and Conditions are governed by and interpreted in accordance with the applicable laws and jurisdiction. Any dispute that cannot be resolved internally will be referred to binding arbitration by a mutually agreed arbitration body.

13 Responsible Gaming

Arai33 is fully committed to responsible gaming practices. We believe that gambling should remain an enjoyable form of entertainment and should never become a financial burden or personal problem for any player.

Responsible gaming tools provided by arai33 include:

• Daily, weekly, and monthly deposit limits that players can set themselves.
• Adjustable loss limits to prevent spending beyond your means.
• Temporary account suspension for a period chosen by the player.
• Self-exclusion program for players who need an extended break from the platform.
• Links to resources and organisations providing support for problem gambling.

For more information on responsible gaming and how to get help, visit the Responsible Gaming us.

14 Amendments to Terms

Arai33 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Registered players will be notified of any significant amendments via email or in-platform notification at least 7 days before the changes take effect.

Continued use of the arai33 platform after any amended terms take effect will be considered as the player's acceptance of those amendments. If you do not agree with the changes, you have the right to close your account before they come into effect.

It is the player's responsibility to review this Terms and Conditions page periodically to stay informed of the latest version governing your use of the arai33 platform.